Customer Support
Picture taken from the
BALVI iP video seminars
We are continuously adapting our software to keep up with the ongoing developments in consumer health protection. To this end, our clients’ decision-makers and our own executive staff are in constant dialogue. Error messages, feedback and suggestions can be submitted either via our trainers or our support hotline.
Our customer support comprises the following services in particular:
- Telephone support via an independent phone number, Monday – Friday, 8 a.m. to 5 p.m.
- Receive customers’ e-mail messages
- Training courses and workshops with our trainers, hosted at the customers’ premises or at our headquarters in Lübeck
- On-site support from our specialists
- Detailed manuals and video seminars
- Video instructions on our website
Further information
You can reach our customer support team by phone from Monday to Friday from 8 a.m. to 5 p.m. on:
+49 451 70280 – 80
Our customer support team can also be contacted by e-mail:
support@balvi.de
Please use the customer notfication form (in German) to alert us of any errors or submit suggestions. For an explanation as to the procedures surrounding customer notification messages, please consult the instructions on customer notifications (in German).
Not yet a BALVI customer? Please feel free to contact us!